Effective Date: 11 October 2026
At Coverwell India, we aim to provide quality car covers and a smooth shopping experience. This Cancellation & Refund Policy explains the conditions under which customers may request order cancellations, returns, exchanges, or refunds for purchases made through our website, https://coverwellindia.in/.
By placing an order with us, you acknowledge this policy, subject to your rights under applicable law.
1. Order Cancellation
Customers who wish to cancel an order should contact Coverwell India as soon as possible using the contact details provided below.
Cancellation requests will be assessed based on the current status of the order.
Before processing or manufacturing: Cancellation may be possible if the order has not entered the processing, cutting, stitching, or manufacturing stage.
After processing has started: Cancellation may be subject to additional conditions, particularly for vehicle-specific or customised products.
After dispatch: Cancellation may no longer be possible through the standard cancellation process. Customers should contact our team for assistance.
We will communicate whether a cancellation request can be accepted and explain any applicable charges or refund arrangements before proceeding, wherever practicable.
Nothing in this section limits any cancellation or refund rights that customers may have under applicable law.
2. Cancellation of Customised or Made-to-Order Products
Certain car covers may be manufactured or prepared according to the customer’s vehicle make, model, variant, or specific requirements.
Once manufacturing or customisation has started, cancellation may be restricted where permitted by law because the product may not be suitable for resale to another customer.
Customers should verify all vehicle details and customisation requirements before confirming an order.
Any special cancellation conditions applicable to a customised product will be communicated clearly before purchase. Such conditions will not override mandatory consumer rights.
3. Return and Exchange Eligibility
Customers may contact us to request a return or exchange in circumstances such as:
The product received is damaged or defective.
The product delivered is incorrect or differs materially from the confirmed order.
The product has a verified manufacturing defect.
Another return or exchange circumstance is covered by our applicable product terms or required by law.
All requests will be reviewed based on the order details, the nature of the issue, and the applicable legal requirements.
Products that have been used, damaged after delivery, altered, or maintained contrary to the supplied care instructions may be ineligible for a voluntary return, where legally permitted. This restriction does not affect remedies available for defective, incorrect, or otherwise non-conforming products under applicable law.
4. Reporting Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.
To help us investigate your request, please provide:
Your order number.
Your name and registered contact details.
A description of the issue.
Clear photographs or videos of the product and packaging, where applicable.
Our team may request additional information reasonably necessary to assess the claim.
Following review, we will communicate the available resolution, which may include a replacement, exchange, repair, refund, or another appropriate remedy, depending on the circumstances and applicable law.
5. Refund Eligibility
Refunds may be considered in the following circumstances:
An eligible order is successfully cancelled.
An order cannot be fulfilled by Coverwell India.
A return is approved under the applicable return conditions.
A product is found to be defective, damaged, incorrect, or materially non-conforming and a refund is an appropriate remedy.
A refund is otherwise required under applicable law.
Refund eligibility will be determined based on the circumstances of the order and the rights available to the customer.
We will communicate the refund amount and any applicable deductions, where legally permitted, before processing the refund.
6. Refund Processing
Once a refund is approved, we will initiate the refund through the original payment method wherever possible, or arrange another lawful method where appropriate.
The time taken for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution involved.
We will communicate the applicable processing details when confirming your refund. We do not guarantee a specific credit date where processing is outside our control, but we will take reasonable steps to initiate approved refunds promptly and comply with applicable legal timelines.
7. Shipping Charges and Return Costs
The treatment of shipping charges and return shipping costs will depend on the reason for the return or cancellation and the applicable terms.
Where a return or replacement is required because of an error attributable to Coverwell India, a defective product, or another circumstance for which the customer is legally entitled to a remedy, the associated costs will be handled in accordance with applicable law.
For other approved returns, any applicable shipping or handling charges will be communicated clearly before the return is finalised, where permitted by law.
8. Order Changes
If you need to change your vehicle details, delivery address, contact information, or other order requirements, please contact us as soon as possible.
We will try to accommodate changes where the order status and operational requirements allow. Changes may not be possible once manufacturing, customisation, packing, or dispatch has progressed beyond the relevant stage.
Please verify all order information carefully before completing your purchase.
9. Refunds for Failed or Duplicate Payments
If your payment is deducted but the order is not confirmed, please contact us with the transaction reference and relevant order details.
If a duplicate payment is verified, we will arrange the appropriate refund in accordance with the payment provider’s procedures and applicable law.
Customers should avoid sharing passwords, OTPs, PINs, or complete card details when contacting our support team.
10. How to Request a Cancellation, Return, or Refund
To submit a request, contact Coverwell India using the details below.
Please include your order number, registered contact information, and a brief explanation of your request. For damaged or defective products, include supporting photographs where possible.
Our team will review the request, may contact you for additional information, and communicate the next steps.
Please do not return a product before receiving return instructions from our team, unless applicable law requires otherwise.
11. Policy Updates
Coverwell India may update this policy to reflect changes in its business operations, products, payment methods, or applicable legal requirements.
Any revised policy will be published on this page with an updated effective date. Changes will not remove rights or remedies that customers are entitled to under applicable law.
12. Contact Us
For cancellation, return, exchange, or refund-related enquiries, please contact:
Coverwell India
Address: JE-12, Khirki Extension, Malviya Nagar, New Delhi, Delhi – 110017, India
Email: rajesh_saigal@coverwellindia.in
Phone: +91 98100 55468
Website: https://coverwellindia.in/
We appreciate your trust in Coverwell India and will make reasonable efforts to resolve customer concerns fairly and promptly.