Effective Date: 11 October 2026
At Coverwell India (“Coverwell”, “we”, “our” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact our team, submit an enquiry, or purchase our products.
By using our website, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect the following categories of information when you interact with our website or services.
1.1 Personal Information
When you contact us or place an order, we may collect:
Full name
Email address
Mobile number
Billing and shipping address
Other contact details you voluntarily provide
1.2 Vehicle Information
To help us recommend or manufacture a suitable custom-fit car cover, we may collect:
Vehicle manufacturer and model
Vehicle year and variant
Vehicle-specific features or customisation requirements
Other details necessary to fulfil your request or order
1.3 Order and Transaction Information
When you purchase a product, we may collect information related to your order, including the products selected, order details, delivery information, and transaction status.
Payment information may be processed by third-party payment service providers. We do not intend to collect or store complete payment card details unless expressly stated otherwise.
1.4 Technical Information
When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and website usage data. Cookies and similar technologies may also be used, depending on your browser settings and our website configuration.
2. How We Use Your Information
We may use your information for the following purposes:
To respond to enquiries and customer support requests.
To recommend appropriate car covers based on your vehicle details.
To process and manage orders, payments, shipping, and delivery.
To communicate order confirmations, updates, and service-related information.
To improve our products, website functionality, and customer experience.
To prevent fraudulent transactions, misuse, and unauthorised activity.
To maintain business records and comply with applicable legal obligations.
To send promotional communications where permitted by law and, where required, with your consent.
We will use your information only for legitimate business purposes consistent with this Privacy Policy and applicable law.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor behaviour, and support website analytics.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
Where required, we will seek consent for non-essential cookies in accordance with applicable law.
4. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted third parties when necessary to operate our business, including:
Payment service providers: To facilitate and verify transactions.
Shipping and logistics partners: To deliver products to your address.
Website hosting and technology providers: To maintain and secure our website.
Analytics and marketing providers: To understand website performance and support permitted marketing activities.
Legal and regulatory authorities: Where disclosure is required by applicable law or a lawful request.
Such sharing will be limited to information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and applicable contractual obligations.
5. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, meet legal or accounting requirements, resolve disputes, and protect legitimate business interests.
6. Data Retention
The period for which we retain your information depends on the nature of the information and the purpose for which it was collected.
Order records, transaction details, customer communications, and other business records may be retained for the period required by applicable law or reasonably necessary for business operations.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal obligations.
7. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to personal information held about you.
Request correction or updating of inaccurate information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Raise concerns about how your personal information is handled.
Opt out of promotional communications.
We may need to verify your identity before processing a request. Certain information may need to be retained where required by law or for legitimate legal purposes.
To exercise your rights, please contact us using the details provided below.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, or other external services.
Coverwell does not control the privacy practices or security of these external services. We encourage you to review their respective privacy policies before sharing personal information with them.
Your use of third-party services may be governed by their own terms and conditions.
9. Children’s Privacy
Our website and services are intended for individuals who can lawfully enter into transactions under applicable law. We do not knowingly collect personal information from children in circumstances where such collection is prohibited.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable laws.
Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Coverwell India
Address: JE-12, Khirki Extension, Malviya Nagar, New Delhi, Delhi – 110017, India
Email: rajesh_saigal@coverwellindia.in
Phone: +91 98100 55468
Website: https://coverwellindia.in/
We will review and respond to privacy-related requests in accordance with applicable law.